Location: Remote 🌍 | Type: Full-Time
Reports to: Chief Product Officer (CPO)
At C-MORE, we believe sustainability isn’t just a trend — it’s the next revolution in business intelligence.
We’re a B-Corp SaaS company turning ESG, risk, and sustainability data into measurable business value. Our platform empowers multinationals and SMEs alike to make smarter, data-driven decisions that reduce risk, strengthen resilience, and drive positive impact.
Join our remote-first, global team of innovators and changemakers building technology for a fairer, greener, and smarter world.
We’re searching for a Tech Product Client Success Addict — someone obsessed with turning clients into champions. You’ll live at the intersection of technology, product, and customer success, ensuring every organization using C-MORE extracts maximum value from our platform.
This is not a standard customer success role — it’s a strategic partnership function where you’ll combine tech fluency, analytical thinking, and empathy to drive adoption, retention, and real-world impact.
· Serve as the primary liaison between clients, the product team, and data specialists.
· Translate customer needs into actionable insights that shape our roadmap and new opportunities for product growth.
· Drive onboarding, engagement, and expansion — ensuring clients see measurable ESG and risk value.
· Monitor client success metrics and identify opportunities to optimize and improve the user journey for optimization.
· Deliver training sessions and best practices to empower client teams.
· Collaborate with product and tech to resolve issues swiftly and proactively.
· Champion customer stories and share insights across the organization.
· Prepare onboarding materials, guides, and playbooks to ensure a smooth and effective onboarding experience.
· Maintain and update user manuals and knowledge base resources for ongoing client success.
· Proactively reach out to clients to ensure satisfaction, identify potential challenges, and provide tailored support.
· Spot opportunities for upselling and cross-selling by understanding client needs and presenting new features and modules.
· Create and manage a customer newsletter to communicate product updates, new functionalities, and platform tips — keeping users informed and empowered.
· Act as the voice of the customer, ensuring their experience remains positive and consistent even as the platform evolves.
· A natural relationship builder who thrives on helping others succeed.
· Tech-savvy, curious, and comfortable with data and analytics.
· Passionate about sustainability, ESG, and intelligent technology.
· Strong communicator who can translate complex ideas into clear, actionable language.
· Proactive, organized, and comfortable working autonomously in a remote environment.
· Skilled at simplifying complexity and creating clarity for teams and clients alike.
· Motivated by impact — you care about client success, continuous improvement, and building long-term relationships.
· 2–4 years’ experience in Customer Success, Product Management, or Implementation within SaaS.
· Familiarity with data-driven or ESG technology a plus.
· Exceptional written and verbal communication skills in English.
· Strong analytical mindset and comfort using dashboards or BI tools.
Bonus Points
· Experience in sustainability, impact measurement, or risk intelligence.
· Multilingual ability (especially Portuguese, Spanish, or French).
· Be part of a mission-driven global team reshaping how businesses think about impact.
· Work directly with the product and leadership teams — your insights will drive change.
· See tangible results from your work as companies grow more sustainable because of your guidance.
If you live for client wins and want to see your work make a difference — this role is for you.